Consumer Compliance Outlook
A Federal Reserve System publication dedicated to consumer compliance topics
Outlook Live: The Federal Reserve's Webinar Series on Consumer Compliance Topics
About Outlook Live
Launched in 2009, Outlook Live is a complimentary webinar series that helps financial institutions comply with federal consumer protection laws and regulations by:
- explaining regulatory requirements and discussing sound practices to mitigate risks.
- sharing examiner insights from supervisory examinations.
Topics
Featured Topics
Fraudsters are deploying many sophisticated scams to defraud customers of financial institutions, including scams involving cryptocurrency, romance, shopping, elders, tech support, business email compromise, and cashier checks. The annual cost to consumers and businesses exceeds $100 billion and is likely understated because some victims are ashamed to admit they were defrauded.
Supervisory Trends
Common Violations
Consumer Complaints
Examiner Perspectives