Recent Event

Complaints as a Supervisory and Risk Management Tool

Outlook Live Webinar
Wednesday, August 29, 2018

Times: 11:00 a.m. – 12:00 noon Pacific
12:00 noon – 1:00 p.m. Mountain
1:00 p.m. – 2:00 p.m. Central
2:00 p.m. – 3:00 p.m. Eastern

This presentation will summarize what an effective complaints management system looks like. Laurie Lavaroni of the Federal Reserve Bank of San Francisco and Alinda Murphy of the Federal Reserve Bank of Kansas City will discuss how examiners investigate complaints and employ them during risk-focused supervision.  We will explore a complaints management model that incorporates current agency guidance and what is scalable for community banks. 

We will follow the presentation with a Questions and Answers segment, where we will respond to audience questions. In addition to taking questions during the webinar, please consider sending in questions via email in advance of the event to facilitate the Q&A segment.


Please click on the URL or copy and paste it into your browser to register for this webinar:

This webinar is part of an ongoing series of events focused specifically on consumer compliance issues. The “Outlook Live” Webinar Series is a Federal Reserve System initiative produced in conjunction with the Federal Reserve System’s newsletter Consumer Compliance Outlook.

Outlook Live Webinar

Listen to the archive of the webinar on Wednesday, August 29, 2018. Webinar

Presentation Materials